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Rights and Responsibilities

We want you to think of yourself as a partner in your care. It’s important for patients to  understand their rights as well as their responsibilities while a patient at our hospital.

Your Rights
You have the right to be informed of the patient’s rights in advance of receiving or discontinuing medical care whenever possible.

Respect and Dignity

You have the right to be free from all forms of abuse or harassment.

Consent, Refusal and Treatment

You have the right to make decisions regarding your medical care, including being informed of your health status, involved in care planning and treatment and being able to request or refuse treatment. This right must not be construed as a mechanism to demand the provision of treatment or services deemed medically unnecessary or inappropriate.

The right to formulate advance directives and appoint a surrogate to make health care decisions on your behalf to the extent permitted by law.

Privacy and Confidentiality

You have the right to personal privacy.

You have the right to the confidentiality of your personal health information within the limits of the law, and may obtain a copy of the medical center’s Notice of Privacy Practices.

You have the right to access, request amendment to, and receive an accounting of disclosures regarding information contained in your clinical records within a reasonable time.

Personal Safety

You have the right to receive care in a safe setting.

Visitation

All competent patients have the right to choose who may visit them during their inpatient stay, regardless of whether the visitor is a family member, a spouse, or a domestic partner (including a same-sex domestic partner), or other type of visitor, as well as their right to withdraw such consent to visitation at any time.

Visitation privileges will not be denied on the basis of sex, race, color, gender, national origin, religion, gender, sexual orientation, or disability.

Saint Francis Medical Center can impose restrictions which may include but are not limited to:

  • When medical staff are attending to the patient
  • When there may be infection control issues
  • When a visitor may interfere with the care of patients
  • When a visit is not in the best interest of the patient

Length of visit may be limited if behavior is disruptive out of consideration for patients and staff.

Information and Communication

You have the right to complete and current information about your medical diagnosis, treatment and prognosis, and to have it presented to you in a language you can understand. If needed, the hospital will provide interpreter services or adaptive communication devices.

Continuity of Care

You have the right to be informed of any health care requirements you must follow after you have been discharged. You have the right to refuse transfer to another health care facility unless you have been given an explanation for the transfer and offered available alternatives.

Restraints

You have the right to be free from restraints and seclusion of any form that are not medically necessary or are used as a means of coercion, discipline, convenience or retaliation by staff.

Grievance

You have the right to file a grievance and to be informed of the process to review and resolve the grievance. The Grievance Process is described here.

Your Responsibilities
Communication

You have the responsibility to provide accurate and complete information concerning your present complaints, past illnesses, hospitalizations, medications and other matters relating to your health.

You have the responsibility to ask questions if you do not understand your diagnosis, medical treatment or instructions for follow-up care.

You have the responsibility to speak up if you feel your safety or the quality of your care is at risk.

You have the responsibility to tell the people involved with your care if you are not satisfied at any time during your stay or visit.

Following your Care Plan

You are responsible for following the treatment plan established by your physician, including the instructions of nurses and other health professionals as they carry out the physician’s orders.

You are responsible for expressing any concerns about your ability to follow the proposed treatment plan.

You are responsible for your actions and the outcomes of your care if you refuse treatment or do not follow your physician’s orders.

Rules, Regulations and Directives

You are responsible for following all Saint Francis Medical Center rules and regulations including the Ethical and Religious Directives of Catholic Healthcare Facilities. A copy of the Ethical and Religious Directives are available from the Executive Office upon request.

Courtesy and Respect

You are responsible for being considerate of the rights of other patients, visitors and all hospital personnel. You may not photograph or record in any manner another patient or hospital staff member without their prior consent. You are expected to be respectful of all hospital property and equipment.

Payment

You are responsible for assuring your financial obligations of your hospital care are fulfilled as promptly as possible.

For Parents or Guardians
Your Rights As A Parent or Guardian

If your child is hospitalized, you have the right to visit your child or call the nursing unit at any time.

You have the right to receive information needed to give the necessary consent for your child’s medical treatment and participate in developing your child’s care plan.

You have the right to refuse medical treatment for your child to the extent permitted by law. You also have the right to know how this refusal may affect your child’s medical condition.

Your Responsibilities As A Parent or Guardian

You have the responsibility to provide complete and accurate information about your health and your child’s.

As a parent, guardian or responsible family member, you have the responsibility to be available to staff for consultation and decision making.