At Saint Francis Medical Center, our Catholic healing tradition teaches that access to necessary health care services should never be based on ability to pay. We are proud to help our community be making the finest available health care accessible to everyone. To ensure that we continue meeting vital community need by employing talented health professionals and acquiring the latest life-saving medical technology, we rely on receiving payment for our services from patients and their insurance companies.

For patients who have health insurance and are employed, we trust and expect that you (together with your insurance company) will pay your bill in its entirety and in a timely manner. Saint Francis Medical Center has an obligation to seek payment for our services — through fair and respectful billing and collection practices — so we are able to continue to serve our community.

Below are common questions about the billing and payment process. If you have additional questions, please contact Patient Financial Services at 1-866-285-2802.

Can I find out how much my bill will be before treatment?
One of Saint Francis Medical Center’s patient access representatives can provide you with an estimate of expected cost of your hospital services. To speak with a representative, call 308-398-5395. You can also get an idea of the average cost of a hospital service by using our price estimator.

Will I be asked to make any payment when I come to Saint Francis Medical Center?
Depending on your type of insurance, you may be asked to pay your co-pay, deductible or coinsurance at the time of service or discharge. Our policy is to accept your payment or help to make payment arrangements at admission or before you leave the hospital.

How will I know if my insurance company has paid my hospital bill?
When your insurance company makes a payment, they will send a form to you called the explanation of benefits (EOB). This is a summary from your insurance company notifying you of the status of this specific bill, including the amount paid to the hospital.

What are my payment options?
Saint Francis Medical Center will accept cash, personal checks and most major credit cards.

What options are available for financial assistance?
If you are uninsured, or may have difficulty making payment, we provide a variety of ways to help you meet your financial obligation.

Our Patient Financial Services department can help arrange flexible payment options to make meeting your obligations easier. We’ll also be happy to assist you in finding out if you are eligible for financial assistance that can cover up to 100 percent of your hospital bill. You can contact Patient Financial Services by calling 308-398-5652.